This policy outlines the terms for refunds and cancellations for purchases made on http://aliciahitchcock.com and for agreements regarding in-person appearances, including workshops. 

Goods

• No refunds will be given for digital products. Please ensure you have the technical capacity and software requirements before purchase.
• No refunds will be given for physical products.
• If you wish to cancel your order before it has shipped, please contact us immediately.
• If the order has already shipped, no refund will be given.

In-person Events

• Full fee payment as per the ASA Rates is required unless prior arrangements have been made. 
• Your payment may cover items such as my professional fees for mentoring and workshop development, as well as venue hire and other miscellaneous items.  
• I accept payment by EFT (bank transfer). See your email or invoice for details. 
• Receipts for tax purposes will be issued on request. 

Event Cancellations

• If I have to cancel an appearance or workshop, I will try to reschedule. If we cannot reschedule, I will refund any amounts paid.
• If you simply change your mind or something comes up, I will charge 50% of my fee to help recover my losses. Please understand that I have set aside time to prepare and be part of your event.
• If you have any concerns, please get in touch as soon as you can.

General

• All refunds will be issued to the original payment method.
• I reserve the right to refuse a refund or exchange.
• This policy is subject to change without notice.